Terms & Conditions

1. Basic provisions

1.1 These General Terms and Conditions (GBC) govern the relationship between buyer and seller ASTORIA GROUP Ltd., operator of the online store (hereinafter referred to as "Seller") and business partners - registered customers (hereafter "Buyer").

1.2 All contractual relations between the seller and buyer are closed in accordance with Czech law. Legal relations not regulated by these terms and conditions shall be governed as follows: Law no. 40/1964. Civil Code, as amended by Act no. 250/2007 Coll. The Consumer Protection Act, as amended, and Act no. 108/2000 Coll Consumer Protection in Doorstep Selling and Distance Selling as amended by Act no. 513/1991 Coll. The Commercial Code, as amended.

The seller and the operator:

Zimna 172/37
05201 Ves

Bank account: SK7375000000004020497606 SWIFT / BIC: CEKOSKBX
ID: 47874104
UID: 2024128139

Seller - the company is not liable to VAT.



Buyer - registered or unregistered customer to customer is aware that the purchase of products that are in the business offer the seller no right to use registered trademarks, trade names, company logos or patents of the Seller, producers or distributors.

2. Security and protection of information and personal data

2.1. Seller declares that all personal data are confidential and shall be used only for execution of the contract with the buyer and not otherwise disclosed to any third party, etc. With the exception of situations related to the distribution or payment relating to the ordered goods (communicating the name and delivery address).

2.2 Registration or purchase without registration at Customer consents to the fact that his figures and data about purchases will be collected and used. Buyer sending an order giving consent to the processing of data in accordance with Act no. 428/2002 Coll. on the protection of personal data, as amended.

3. Ordering - Purchase Contract

3.1. Buyer buys goods for the price valid at the time of ordering through the online store Taken Order shall be deemed binding upon sending the confirmation e-mail the seller.

3.2. The order is a purchase contract, which arises from the order confirmation.
3.3 Title to the goods passes to the buyer after full payment and receipt. 3.4 The place of delivery is the address specified by the buyer in the order form ..

4. The seller shall not be liable:

4.1. For erroneous fill orders or orders for non-delivery. Undelivered mail order is one that does not pass through the registration process and store the data in our database.

4.2. Delay in delivery of goods caused by a third party - the carrier.

4.3 Delay in delivery of goods caused by incorrect address given by the recipient.

4.4 For shipment damage caused by a third party - the carrier. To avoid such a case, we recommend buyer choose the insured type of delivery from our delivery offer. All shipments qualifying for free shipping are delivered with transport insurance.

5. Cancellation of orders and cancellation fees

5.1 The buyer has the right to cancel the order without giving any reason. In case of cancellation consigned orders the buyer is obliged to pay the seller the damage caused by that action (usually the cost of transportation / shipping costs in full, demonstrable amount).

5.2. Seller has the right to cancel the order if the time there was a sellout of the goods. Such a situation is obliged to inform the customer within 24 hours of placing the order while in the case of payments already made online by credit or debit card, the seller is obligated amount in the appropriate amount of unavailable goods refer back to the card account used for payment within 24 hours of placing the order .

6. Withdrawal from contract

6.1 Buyer is lawfully entitled to withdraw from the contract within 7 working days from receipt of goods. In this case the buyer is obliged to:

- Contact the seller with a request to withdraw from the contract, stating the order number, date of purchase, account numbers or address for a refund equal to the address where the goods were delivered.

-after receiving confirmation email from a seller with an authorization code to return, the buyer is obliged to refund for goods sent by the insurance value of the goods - not by COD, the seller's address.

-shipment with returned goods intact in its original packaging (packaging can be damaged to the extent necessary for opening the container / packaging needed to remove the goods from the container / packaging) and tag or label must contain a copy of the invoice for the purchase, and on the exterior of the shipment packaging must be legible return authorization code that the buyer has received from the seller in the confirmation email.

- After meeting all the above conditions for returning the goods, the seller is obligated money for returned goods a bank transfer to the account of the buyer who received payment when buying or postal order 3 working days after receipt of the goods. In the case of a refund postal order fee will be deducted from this slučbu sums of money for the returned goods. Sum of money for the returned goods must be equal to the purchase price of the goods in the event that the purchase has been charged postage - transportation, in case if the purchase postage-freight charged was not that of the sum of money for the returned goods will be deducted postage-paid shipping in the amount when ordering -zaslaní goods.

In the event that any of the above conditions are not met by the buyer, withdrawal from the contract will not be accepted and the goods will be returned at the expense of the sender.

7. Delivery terms

7.1 Seller agrees to ship the ordered goods to the customer within 2 working days after receipt of order. The exception is sold out specific goods as described in point 5.2. For the fulfillment of delivery shall be deemed delivery of the goods at the place of delivery specified in the order. Transport to the destination address is always provided by the seller. Shipment of goods always contains an invoice. Distribution of goods provide services throughout the Czech Republic. Cost of transporting goods are distinguished by the chosen method of delivery, the order value and weight of goods. Particular delivery method you choose in the "Order".

7.2 Transportation of goods ordered via the retailer ensures those third parties:

Slovak Post - governed by the applicable terms of Slovak post - shipment delivery time is max. 3 working days after the date of filing. If the post office does not reach the addressee at the delivery address, lets notice of the shipment. The storage period is 14 days.

Price for packing and transportation through the Slovak Post, depending on weight of shipment:

Shipments within the Slovak Republic € 3.90

Shipments to the Czech Republic € 9.90

Shipments to other EU countries € 19.90

8. Information on the products and copyrights.

All product information, a photo display of goods, to are for illustrative purposes and the details may differ from the delivered goods. All copyrights to the content reserved. Logos, brand names and some photographs are copyright and exclusive property of the producers and owners of the brands of goods.

9. Guarantee time

Seller is responsible for defects in the goods sold in the takeover by the purchaser and for defects that occur after the item during the warranty period. For defective merchandise goods shall not wear his normal use. The warranty period is 24 months and commences the following day from the date of receipt of the goods.

10. Payment Terms

Payment options:

Payment gateway - debit or credit cards

Payment gateway webpay - debit or credit card

Payment on cash on delivery.

11. Complaints procedure

Buyer shall immediately upon receipt of the consignment in case of damaged goods, contact the seller via email at Seller later than 24 hours, consult with the buyer procedure for resolving complaints.

12. Final Provisions

These General Terms and Conditions are valid from June 30, 2015. Seller reserves the right to change these Terms without notice.